When logging into the RE Mobile App, users receive the error: Fatal Error: Config record with id=4730 doesn't exist. Your config may be corrupted. If the problem persists, try deleting application data. Users are unable to access the app.
This issue was resolved by a configuration change to the RE Mobile internal servers.
Try the following steps, in order, until the error is resolved:
Clear the RE Mobile App's data on your mobile device. While the process may vary by device and operating system, steps can be found here.
Attempt to log in again.
If the error still occurs:
Copy down the system key and user name needed to access the mobile app.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.
Steps to Duplicate
1. Launch the RE Mobile app from a mobile device 2. Log in with System Key and credentials 3. Fatal Error: Config record with id=4730 doesn’t exist. Your config may be corrupted. If the problem persists, try deleting application data. 4. App crashes