To mark a record as inactive, follow the following steps:
- Go to constituents record
- Select the Personal Info tab
- Click Mark Inactive
If the payment was added as a back office payment (contains a revenue ID number), you will need to delete the payment and delete the constituent from the event registration.
- Go to the payment record
- Choose Delete Payment > Select no to refunding the card
- Go to the event registration > Select arrows next to the event registrants name > Select delete
- Add this registrant to the existing registration on your target record
- Go to Constituents > Duplicates > Merge two constituents and try to merge them again.