Error: The constituents could not be merged because both constituents have registrations for the same event and one or both of the constituents have event registration payments or event registration payments pending in an uncommitted batch - when merging

When trying to merge two constituents, you may receive the error:
The constituents could not be merged because both constituents have registrations for the same event and one or both of the constituents have event registration payments or event registration payments pending in an uncommitted batch. The payments may be duplicates.

This error message indicates the two constituents are either both registered for the same special event or have both paid for the same special event.
If the payments were added as a sales order (contains a sales order number), you will not be able to merge the two constituents. You will need to mark the source constituent of your merge as inactive.
To mark a record as inactive, follow the following steps:
  1. Go to constituents record
  2. Select the Personal Info tab
  3. Click Mark Inactive

If the payment was added as a back office payment (contains a revenue ID number), you will need to delete the payment and delete the constituent from the event registration.
  1. Go to the payment record
  2. Choose Delete Payment > Select no to refunding the card
  3. Go to the event registration > Select arrows next to the event registrants name > Select delete 
  4. Add this registrant to the existing registration on your target record
  5. Go to Constituents > Duplicates > Merge two constituents and try to merge them again.

Steps to Duplicate

  1. Go to Constituents > Duplicates > Merge two constituents.
  2. Enter in the two constituents in the source and target fields.
  3. Select a merge configuration and select to delete source constituent.
  4. Click Start.
  5. Receive error: The constituents could not be merged because both constituents have registrations for the same event and one or both of the constituents have event registration payments or event registration payments pending in an uncommitted batch. The payments may be duplicates.

Environment

 Altru Arts & Cultural
 Yes

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