Importing with an Enhanced Revenue Batch is converting existing names to all caps and adding duplicate all caps addresses

Revenue can be imported from a csv file that contains constituent information.  When the names and addresses are in all capitals in this file, even though they import into the batch with the correct capitalization, the constituent records are altered to all capitalized names and addresses.
We're currently evaluating this issue for a fix in a future patch or service pack.

Steps to Duplicate

Prerequisite: import file with names and addresses all caps
  1. Go to Administration functional area
  2. Select Imports
  3. Add
  4. Select the Revenue folder>Enhanced Revenue Batch
  5. Enter a name
  6. Select the file from prerequisite
  7. On Map fields tab, map the file fields
  8. Save
  9. Start process
  10. Go to resultant batch
  11. Observe names and addresses are not in all caps
  12. Commit batch
  13. On batch control report observe the constituent names and addresses are all caps
  14. Go to a constituent record from the batch
  15. Observe the name is all caps
  16. Observe there is a duplicates address that is all caps
  17. Look at constituent history report and observe the before and after shows proper capitalization then all caps



 Blackbaud CRM

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.