Raiser's Edge NXT allows Supervisor users the ability to add and review users who have access the database view, along with the web view. A user may experience where no user names appear regardless of whether a user has been invited or is still awaiting an invitation.
To resolve this issue, follow the steps below:
1. Log out completely of the web view. 2. From your internet browser, delete cookies and clear the cache. 3. Once completed, close and reopen the internet browser. 4. Log back into the web view.