- The Raiser's Edge server
- The SQL Database server which houses your Raiser's Edge database
- Click File > Exit and sign out
- Restart your workstation.
- Right click The Raiser's Edge icon and Run Raiser's Edge as Admin on the affected Workstation
- Log in as a Supervisor and select the Data Health Center Module. The error should not occur.
- Click File > Exit and sign out
- Double click The Raiser's Edge icon to log back in as the affected user.
- Click the Data Health Center Module.
- Ensure that the following ports are open for bidirectional communication inside your network to all resources
- 1433 (SQL Server Communication Port)
- 80
- 443
- Note that if your organization utilizes any software firewall solutions on workstations that you will need to insure that exceptions are made in those as well.
- Ensure that all workstations can communicate with the following URLs, bidirectional:
- ftp1.blackbaud.com
- desftp.blackbaud.com
- Ensure that all workstations needing access to the Data Health Center can communicate bidirectionally on the following port:
- 22
PLEASE NOTE: Blackbaud does not support firewall configurations and changes. If you require assistance with firewall configuration, please contact the appropriate vendor for support.