When running a WealthPoint search in Raiser's Edge, one of the following error message is received:
The Username/Password Combination you have entered is not valid
Invalid Log in Credentials
Your Account is invalid or expired
Blackbaud has identified an issue with WealthPoint for Raiser's Edge, which provides customers with a limited wealth search on existing constituents. At the present time, this service is not available and will continue to be unavailable for the foreseeable future. If it would be helpful, Blackbaud can recommend some alternative ways to perform wealth rating and screening on records in RE 7. Please contact our sales team by browsing to www.blackbaud.com/chat, and click on "Chat With Sales."
If your organization already subscribes to ResearchPoint, then you may conduct wealth screening there. See your organization's site administrator(s) for more information or you may chat with support.