The donor's current credit card information cannot be used to successfully process this payment. Please contact the donor to get updated credit card information to update in the batch row and on the original revenue commitment

When entering credit cards manually into batch using the Enhanced Revenue Batch template saving and closing the batch and then running the credit card process upon returning to the batch see the error message displayed for the lines in the batch.
We are currently evaluating this issue for a fix in a future patch or service pack.






 

Steps to Duplicate

1. Create an Enhanced Revenue Batch
2. Manually enter in the donation information along with credit card number and expiration for each line in the batch
3. Save and close the batch
4. Change the status of the batch to Send to charge processing
5. User edits batch to update projected totals then saves and closes batch
6. Go to Revenue\EFT\Credit Card Processing\One time CC Processing-Treasury process
7. Edit the process to use an existing batch and enter in the batch number that was created in step #1 and click Save.
8. Click Start process and see process complete successfully
9. Go back to the batch in batch entry and see the errors for most of the lines in the batch
10 Change status of batch to Send for Review and Committ
11. Committ batch. The Validate batch before committing and Check for duplicate constituents checkboxes are checked.
12. See batch commit with exceptions, a separate exception batch is created for these excepted transactions.




 

Environment

 Blackbaud CRM
 4.0
 4.0.131.2 SP1

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