Characters duplicating when entering Fund, Campaign, and Appeal in Batch Defaults

When entering Batch Defaults a secondary character is created when the user types in certain letters in the Campaign, Fund, or Appeal in the default. For instance, user types in "S" to bring up the Campaigns that begin with "S". System automatically creates a "Ss" in the box. 
We are currently evaluating this issue and will update this article when we have more information.

This issue has been resolved in The Raiser's Edge 7.96

Download and install the latest version and patch if applicable.

Steps to Duplicate

  1. Log into Raiser's Edge
  2. Select Batch
  3. Click New Gift Batch
  4. In Batch Setup select Fields tab
  5. Add Campaign (or Appeal) to Date Entry fields
  6. Select Defaults tab
  7. Highlight General and select Campaign (or Appeal) row
  8. In Default Value column type in first letter of Campaign (or Appeal) ID  (e.g S)
  9. A duplicate lowercase character (e.g. Ss) is created.

Environment

 Raiser's Edge
 7.95
 7.96

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.