The Message Viewer requires a message ID to function, but not all outbound messages from Luminate Online generate IDs. Because of this, it is recommended that you create unique stationary for messages that will allow for Message Viewer use and those that do not to prevent issues with your constituents attempting to open unsupported messages in the Message Viewer

The following outbound messages do use IDs and allow for Message Viewer use:
  • Campaign Email
  • Quick Email
The following outbound messages do not use IDs and do not allow for Message Viewer Use:
  • Autoresponders
  • eCards
  • Tell-A-Friend messages
  • TeamRaiser Suggested Messages/Participant Center messages