Depending on your Support level purchased, you can contact Customer Support via  Phone Support:
  • K-12 ON Products and Smart Tuition: 800.681.6192
    • For ON Message press 1
    • For all other products press 2
  • Luminate: 1.888.528.9501 - option 3
  • MicroEdge:
    • AngelPoints, GIFTS, GIFTS Alta, and GIFTS Online Support: 877.704.3343 
    • FIMS and FoundationPower Support: 800.256.7772 
  • everydayhero
    • ​phone: 213.293.1133
    • email: nonprofits@everydayhero.com
All other Blackbaud products and solutions:

Call the appropriate number below and press 1 for Support:
USA: 800.468.8996 - option 1Canada: 877.255.2221International: 001.843.216.3372
You will be prompted to:
  • Enter your existing case number (if you have one) followed by # 
  • Enter your site ID (found on your invoice, statement, and in your Blackbaud.com profile) followed by #
Note: If you do not know either number, press #.
 
Next, select the corresponding numbers to reach the desired Support team:
  1. Raiser's Edge and eTapestry Products
    1. Hosting Support
    2. Installation or Updates
    3. Raiser's Edge
    4. eTapestry
    5. Raiser's Edge NXT
  2. Financial Edge Products
    1. Hosting Support
    2. Installation or Updates
    3. Student Billing
    4. Financial Edge
    5. Financial Edge NXT
    6. FundWare
  3. Education Products
    1. Hosting Support
    2. Installation or Updates
    3. Education Edge or Blackbaud Student Information System
    4. Student Billing
  4. Blackbaud CRM, Blackbaud Direct Marketing, or Team Approach
    1. Blackbaud CRM or Blackbaud Direct Marketing
    2. Blackbaud Internet Solutions (CRM)
    3. Team Approach
  5. Online Solutions
    1. Blackbaud Sphere
    2. Blackbaud NetCommunity
    3. Blackbaud Internet Solutions (CRM) or everydayhero
    4. WordPress
  6. Blackbaud Merchant Services
  7. Target Analytics and Data Enrichment
  8. Developer or Crystal Support
    1. ​SDK for Blackbaud CRM
    2. API
    3. Crystal Support
  9. Altru