Blackbaud recommends that organizations use the latest version of Citrix Receiver.  Older versions of Citrix Receiver may function correctly, but the latest versions offer the best performance and reliability. 
  • Microsoft Windows: Citrix Receiver 4.3.0
  • Mac OS X: Citrix Receiver 12.4
If you are hosted in our Azure Data Center, we currently recommend Citrix Receiver 4.5.

The download for the latest versions of Citrix Receiver is available for from the Blackbaud Hosting Services website.  Citrix Receiver can be installed or upgraded by following the steps in this Knowledgebase Article: How to download and install the Citrix Receiver

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.