KPI color indicator displayed incorrectly when viewing on a web dashboard.

The KPI shows the indicator for the overall goal however the value is shown for the milestone goal.
The KPI should show the color appropriate to the displayed value
The color is shown for the overall value no matter which value is displayed
 
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Steps to Duplicate

  1.  Select Analysis -> KPI Dashboard
  2. Select Manage KPIs
  3. Open the KPI called Test 
  4. Notice it defaults to the Show Milestone Goal and the percent of goal is 81%.  The yellow triangle appears as well as the milestone goal of 12345.  The graph on the Goal Status tab also shows the bar in the yellow zone. 
  5. Under the ‘Show’ tab select overall goal, note the percent of goal is 34% and and the red triangle appears
  6. Select the Analysis tab -> Web Dashboards
  7. Select Fundraising Folder> View the Dashboard for Garden Fundraising.  This KPI numeric indicator is set to show the state of the KPI using the gauge's background color.  
  8. This shows the milestone goal of 12345 but appears in red however the milestone value is shown, which should be yellow

Environment

 Blackbaud CRM
 4.0
 4.0
 4.0.180.1600 (Service Pack 16)
 4.0.155

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.