Security grid is blank when Supervisor users access Security in NXT

When Supervisor users access Control Panel>Security in NXT, the security grid is blank, but there are users listed in Admin>Security in Database View 

Article Number: 97460

Products:

  • Raiser_s_Edge_NXT
Complete the steps in No user names appear when reviewing security under Control Panel in RE NXT Web View
 If you are still experiencing this behavior, please contact support reference this article.

Steps to Duplicate

  1. Log into https://renxt.blackbaud.com with a Supervisor username
  2. Click Control Panel>Security
  3. Security grid is blank

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