Anonymous email subscriber matching schedule not running to match BBIS anonymous user with CRM constituent record

The Anonymous email subscriber matching schedule does not run in BBIS when an Anonymous Newsletter subscription is entered with matching information for an existing CRM constituent record.

The Anonymous Newsletter part is a legacy part type that will likely be deprecated in the future.  

To manage email for anonymous users, we suggest using the Email Signup Form from our form engine.  More information about form engine forms are available in our user guide.  Email Signup Form-specific fields can be found on page 10:

Steps to Duplicate

In CRM, create a new Constituent record with an email address (Enter First Name, Last Name, and Email Address on the record)
In BBIS, Go to Administration > Sites & Settings > Schedules tab
Adjust the schedule as needed for Anonymous email subscriber matching
Go to Email > Newsletters
Create a Newsletter
Add an Issue to the Newsletter
Create a new page with a single placeholder (
Create a new Anonymous Newsletter Subscription part and add it to the page pointing to the newsletter created above
Go to the page and enter an Anonymous newsletter subscription for the CRM constituent you setup above
Wait for the Schedule from BBIS Administration > Sites & Settings > Schedules to pass
Note the Anonymous email subscriber matching still shows as Last run: Never


 Blackbaud Internet Solutions

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