Ratings appear with value of 'No Rating' in RENXT

When viewing ratings on a constituent record in RENXT, some ratings may appear with value of 'No rating.' However, the rating does have a value and is not blank in The Raiser's Edge.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

In affected RENXT:
  1. Search for a constituent record.
  2. Scroll down to Ratings tile.
  3. Review ratings.
  4. Some will appear with 'No Rating' as value.
In The Raiser's Edge (Database View from RENXT):
  1. Open same record as viewed in RENXT.
  2. Go to Prospect tab.
  3. Highlight Ratings on left list.
  4. Review Ratings with 'No Rating' value in RENXT. Values will be present.

 

Environment

 Raiser's Edge

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