Sponsorship Status part is not displaying active sponsors

Constituent records containing an 'Active' Sponsorship are not displaying in BBIS using the Sponsorship Status part.

Article Number: 97675

Products:

  • Blackbaud_CRM
  • Blackbaud_Internet_Solutions
In this report, there was a duplicate website account sign-up that did not have any associated sponsorships.  To address this scenario, confirm the correct user is being used when testing.  

Steps to Duplicate

1. In CRM: Select a constituent with an 'active' sponsorship 
2. In BBIS: Login in as user the constituent 
3. Select the Sponsorship Status part
4. Using the sponsorship status part click the 'Sponsorship information' link. 
5. Note: The Sponsorship Status part displays 'No active sponsorships' 

Environment

 Blackbaud Internet Solutions
 4.0

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