Error: Data too long for field. Max length = 5 for Short description - when processing an Online Express donation

When processing a donation in the Online Express plug-in in The Raiser's Edge, you may see the following error message: Data too long for field. Max length = 5 for Short description.

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The Canadian version of Raiser's Edge allows the use of Receipt Stacks for the purpose of grouping receipts. The Receipt Stack field is limited to 5 characters in length. In some instances the Receipt Stack in Raiser's Edge and Online Express may incorrectly carry over 5 characters that can produce this error.
  1. Login to Raiser's Edge as a supervisor user
  2. Navigate to Configuration, Tables, Receipt Stack
  3. Change the Receipt Stack name to something that is less than 5 characters
  4. Navigate to Online Express and select Account, Receipt Options
  5. Re-select the Correct Receipt Stack
  6. Navigate to Online Express, Download Transactions and process as usual
 

Steps to Duplicate

Issue occurs for multiple gifts when single or bulk processing transactions.
1. Log into Raiser's Edge, Online Express as any user
2. Click Download Transactions
3. Highlight gift and click Process Transaction
4. Error occurs: Error: Data too long for field. Max length = 5 for Short description

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