There are two reasons this error could be produced:
- The Raiser's Edge Web Service is in some sort of distress
- The Raiser's Edge database in inaccessible on the machine where Web Services is installed.
- Stop and restart Raiser's Edge Web Services
- Restart the server where Web Services is installed
NOTE: This issue only presents for customers whose Raiser's Edge installation is hosted locally by them. Systems which are hosted by Blackbaud will not exhibit this error unless there is an outage for Raiser's Edge being experienced.