Do not mail constituents are pulling into membership renewal mailings

Do not mail constituents are pulling into mailings when the mailing is pulling the primary address and that address is listed as do not mail.
We are currently evaluating this issue and will update this article when we have more information. In the meantime, follow these steps:
1. Choose the exclusions tab of the Membership > choose add
2. Choose add an ad-hoc query on the marketing selection search screen
3. Create a query that pulls primary address\do not mail is equal to yes

 

Steps to Duplicate

1. Go to Marketing and communications > Membership Renewal Efforts > Templates > select the affected process
2. Choose the affected membership mailing the do not mail is pulling into > Edit that rule > Choose the Address Processing Tab
3. View the Addressing processing options and see that they are filtering on Primary Address (for the affected records the primary address is listed as do not mail) > Cancel out of that screen
 

Environment

 Altru Arts & Cultural

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.