The installation of the Citrix Receiver software is not supported by Blackbaud, but our Knowledgebase contains many solutions to issues that may occur during the installation. In addition, Citrix also provides support for Citrix Receiver on their own website, including a list of system requirements for Citrix Receiver and solutions for problems that may occur during the installation.

Note: Blackbaud is unable to address this issue because it is related to third-party software.  We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.