Copy address to household and members is missing when editing address

When editing an address on a constituent record you may notice that the option to copy address to household and members is missing. 

User-added image
This option will be missing for one of the following reasons:
  1. If the constituent is not a member of a household.
Example when not a member of a household: 
User-added image

Example when constituent is a member of a household: 
User-added image
 
2. When editing an address if it was unmarked when adding the address originally to the record. Here is a video demonstration of this, http://screencast.com/t/Ly0pGpNs.
  1. To have the checkbox show again, update the primary address on one of the records to match exactly (including punctuation and address type) what the address is for the other household members address. 




 

Steps to Duplicate

  1. Search for a constituent on the search bar
  2. Click the Edit button next to Addresses
  3. See that there is no Copy address to household and members box

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.