The drop-down is blank because the template is missing required fields. Please follow the steps below to add the required fields:
  1. Go to Revenue > Batch Entry > Batch Templates
  2. Find the Enhanced Revenue Batch template for Direct Debit Payments
  3. Click on Select Fields and Defaults
  4. Ensure the following fields are selected: 
    • Account
    • Direct Debit is rejected
    • Reference date
    • Reference number
    • Result code
    • Receipt amount
  5. Once all of the required fields are added Click Save.
  6. Go to Revenue > EFT > Generate Direct Debit File and add your process. Now see the drop down is not blank.