Bounced emails are not tracked after switching to new Email Server

When sending emails from BBIS after switching to the new Email Server, the email report is showing 0 bounced Emails.
This issue was mitigated with a short-term solution in early February 2016.   A long-term solution will be deployed in the near future.  

Steps to Duplicate

1. Migrate to BBCS
2. Send Email
3. Notice messages do not bounce


 Chrome;Firefox;Internet Explorer;Safari
 Windows 7 (64-bit)
 Blackbaud Internet Solutions

Was this article helpful?