Loading... message for one FAWeb user

For one FA Web user, when clicking on Gradebook > Enter Grades by Student, for specific classes, we get a Loading... message until it times out with error: Server Error in '/FAWeb7' Application. Request timed out. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.Web.HttpException: Request timed out.
We are currently evaluating this issue and will update this article when we have more information. In the meantime, follow these steps:

Create a new user account for the FA Web user.

1. In The Education Edge, go to Administration

2. Go to Set up system security

3. Find the original user name and open it.

4. Change the username in some way by adding a number or letter (we need to do this so that when we create a new user, we can use the same username the teacher is used to using)

5. Go to the Online Security tab, highlight FA Web on the left side and unlink the record on the right side.

6. Save and Close

7. Create a new user account

8. Enter the username and password and all other valid information, including the Group the user should be a part of to have access to FA Web.

9. Go to the Online Security tab and highlight FA Web on the left side.

10. On the right side, enter the teacher's record to link the user name to her record.

11. Save and close

12. In FA Web, log in as a Supervisor and clear the cache and log out.

13. Log in as the teacher's new user name and continue working.

Steps to Duplicate

1. Log in to FA Web as affected user using Chrome or Firefox.
2. Click Gradebook from the green toolbar
3. Select the affected class and marking column from the dropdown menus.
4. Select Gradebook > Enter grades by student
5. Receive Loading... message that eventual errors out.

 

Environment

 Chrome;Firefox
 Education Edge
 7.87

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