When accessing a DIY Donation page in Internet Explorer, you are not able to enter an amount in the Other box when it is selected as it is greyed out and not interactive.
We are currently evaluating this issue and will update this article when we have more information.
This issue is isolated to the Internet Explorer browser and is only occurring when the page is refreshed after marking the Other button or if the Other button is marked prior to the page fully loading.
The donor should be able to click on a different level and then back onto the Other option and the box will then become active.
This issue was resolved in the 7.20.0 release
Steps to Duplicate
1. Access donation form with Giving Levels from Internet Explorer 2. Click the Other box 3. Unable to enter an amount