Incorrect account number and/or project on GL Distribution tab of a Not Yet Posted Refund when the billing item is changed.

When selecting a billing item for a refund, the account on the GL Distribution tab populates based on what was entered for the billing item in Configuration. When switching the billing item on the refund, the account does not change on the GL Distribution tab to reflect the correct account.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

1. In Products and Billing Items, create or have two refund items with different accounts.
2. Open a Student record.
3. On the Activity tab, create a new refund and select a billing item.
4. On the GL Distribution tab, see the correct account for that item.
5. On the Refund tab, change the billing item.
6. On the GL Distribution tab, see the account number did not update.


 Student Billing

Was this article helpful?