Write-off distributions are incorrect when adjusting pledges

Pledge GL distributions are missing a Pledge write-off reversal entry in the Adjustment distribution after installing Service Pack 12.
We're currently evaluating this issue for a fix in a future patch or service pack.

Steps to Duplicate


1.  Select Add a pledge from the Revenue functional area
2.  Select any constituent
3.  Amount = 10000
4.  Designation = Library Books
5.  Click save
6.  Select Post Revenue to GL from the Revenue functional area
7.  Select a process that posts all transactions for the account system and click start process
8.  Click Start
9.  Return to the pledge record and select the Installment/Write-off Activity tab
10. Click Add under the write-off menu
11.  Amount = 1500
12.  Reason code = any reason
13.  Click auto-distribute
14.  Click save
15.  Select Post Revenue to GL from the Revenue functional area
16.  Select a process that posts all transactions for the account system and click start process
17.  Return to the pledge record and click edit posted pledge
18.  Amount = 8000
19.  Click yes to reset recognition
20.  Enter an adjustment reason
21.  Click save
22.  Select the GL Distributions tab
23.  Click all dates
24.  Note the transactions for the write-off - there are 2 posted entries and 2 unposted reversals, where there should be 2 unposted reversals and 2 adjustment transactions

Environment

 Blackbaud CRM
 3.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.