Error: Word cannot complete the save due to a file permission error - when clicking Save and Return to RE7 in Word

When attempting to save font changes in an existing merge document, users may intermittently receive an error when clicking Save and Return to RE7 in Word:

Word cannot complete the save due to a file permission error
Click Chat with Support to discuss this issue with a support analyst and reference this article. We may need a copy of your data to resolve it.

Steps to Duplicate

1.  Log into The Raiser's Edge.
2.  Go to Mail>Donor Acknowledgement Letters>All Donor Acknowledgement Letters>Open
3.  Click "Send to Word Merge Wizard".
4.  Click "Next" when prompted.
5.  When prompted to acknowledge the gifts, click "No".
6.  Choose the option to "Perform a conditional mail merge using multiple documents" and click "Next".
7.  When prompted to "Choose your conditional field", select the "Letter" option and click "Next".
8. Click the first item in the list of existing documents and click "Open" and then

"Edit merge Document".
9. Highlight any line of text or word in the document that is not a merge field. 
10. From the "Home" tab, select a different font (i.e. Calibri or any standard font) and then choose the option to embolden the text. 
11. Click the "Add-ins" tab and click "Save And Return to RE7".
12. Error occurs (error may occur intermittently):

Error: Microsoft Office Word. Word cannot complete the save due to a file permission error. (c:\Users\INGSAR~1\AppData\...BB69_1.DOC)


 Raiser's Edge

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