Error: Unable to retrieve information from RE Web Service. Invalid username or password - when searching for Raiser's Edge records in ResearchPoint or syncing records in ResearchPoint

Some users experience the following error when searching for Raiser's Edge records in ResearchPoint, or when syncing records
Error: Unable to retrieve information from RE Web Service. Invalid username or password
When users go to Home > The Raiser's Edge integration > Edit credential > Test credentials, the credentials test successfully
Some users are able to click out of the message and proceed with the task without error
Contact support and reference this article.

Environment

 ResearchPoint

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