Error: Please ensure Aatrix Forms is installed - when running 1099s or W-2s

When clicking on the Display Report button when running 1099s, you may receive the error:  Please ensure Aatrix forms is installed.

This error only occurs when the Financial Edge and Aatrix are installed locally.
This error can occur when the Aatrix installation did not complete successfully. The Aatrix "State and Federal tax reports" appears in Control Panel > Programs and Features. 

To resolve the error:
  1. Uninstall State and Federal Tax reports using the Uninstall option in Programs and Features
  2. Reboot the workstation
  3. Log on to the workstation as a local admin
  4. Right click on The Financial Edge and choose to run as Administrator
  5. Log in with the username Supervisor
  6. Proceed through Mail > Forms and a prompt should appear to install Aatrix

If the issue still exists, verify that you are on the latest patch for The Financial Edge.

If the issue still exists, confirm that State and Federal Tax Reports has already been installed by going to Control Panel, Programs and Features, and ensuring that State and Federal Tax Reports program is listed.
  1. Type RegEdit in the Search box near your Start button
  2. Navigate to the following registry key:  (64 bit): HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Blackbaud\FE7Install\   OR (32 bit): HKEY_LOCAL_MACHINE\SOFTWARE\Blackbaud\FE7Install
  3. If you do not see a String Value for AAtrixFolder, then create a new string value by right-clicking in the empty space, selecting New > String Value and entering AAtrixFolder
  4. Double-click on the new AAtrixFolder string value and enter C:\Program Files (x86)\Blackbaud\The Financial Edge\AAtrix\ or C:\Program Files (x86)\Aatrix Software\
  5. Run your 1099s again
Note: Incorrect changes to registry settings can cause serious system problems that may be irreversible without reinstallation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor.

Steps to Duplicate

Go to:
  1. Mail
  2. Forms
  3. 1099's
  4. Select new parameter
  5. Display report

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