The person icon means that the user has a NetCommunity user account. To open a user record in Users for the recipient, click Click here to view this user’s record (the person icon) in the Actions column beside the user name. Clicking on the person icon will open the user account in NetCommunity, to view the username etc. To display Click here to view this user’s record,the recipient must have a user account in the NetCommunity site.