Error: The remote server returned an error: (502) Bad Gateway. -- when syncing a list of records between ResearchPoint and Raiser's Edge

Some users receive the following error message when syncing a list, or a group, of records in ResearchPoint to Raiser's Edge:

Error: The remote server returned an error: (502) Bad Gateway.

The error message will show up for every record ID that could not be synced.  The same records are able to be synced individually without error.

Article Number: 98162

Products:

  • Raiser_s_Edge_RE
  • ResearchPoint
1) Log into Raiser's Edge as Supervisor from the machine where Blackbaud Web Services is installed.
2) Go to Web Services from the left-hand taskbar.
3) Under Installed Services, locate Blackbaud Web Services.  Click the Install Update link.
4) After the update runs, click Blackbaud Web Services. A prompt will appear asking if you want to install the update. Click Yes.
 

Environment

 ResearchPoint

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