Error: The remote server returned an error: (502) Bad Gateway. -- when syncing a list of records between ResearchPoint and Raiser's Edge

Some users receive the following error message when syncing a list, or a group, of records in ResearchPoint to Raiser's Edge:

Error: The remote server returned an error: (502) Bad Gateway.

The error message will show up for every record ID that could not be synced. The same records are able to be synced individually without error.

Article Number: 98162

Products:

Raiser_s_Edge_RE
ResearchPoint

1) Log into Raiser's Edge as Supervisor from the machine where Blackbaud Web Services is installed.
2) Go to Web Services from the left-hand taskbar.
3) Under Installed Services, locate Blackbaud Web Services. Click the Install Update link.
4) After the update runs, click Blackbaud Web Services. A prompt will appear asking if you want to install the update. Click Yes.

Environment

Affected Product ResearchPoint

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!