When Download Output is selected from a Export and .xlsx is chosen the output format changes to .ashx

When attempting a download of a export via download output option certain exports will download as a .ashx instead of a .xlsx. 
When viewing the records in the exported file we see some have "special characters".  These have been either pasted into text fields or have been added via a conversion.  Users can review the file via Firefox where the file can open be opened to see what hex-code error it produces.  This will allow you to track down the offending characters via software such as notepad ++ and remove them from the text fields. 

Steps to Duplicate

Attempt to download output a file that has special hex-code characters inserted into it via pasting or converted data.


 Blackbaud CRM

Was this article helpful?