Error: Data could not be saved. The DELETE statement conflicted with the REFERENCE constraint;FK_CREDITITEM_EXT_SALESORDERITEMID" - When rescheduling tickets

When trying to reschedule a ticket you may encounter this error message: 

Data could not be saved. The DELETE statement conflicted with the REFERENCE constraint FK_CREDITITEM_EXT_SALESORDERITEMID;. The conflict occurred in database XXXX, table dbo.CREDITITEM_EXT, column 'SALESORDERITEMID'.
This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. Click Sales > reschedule tickets
  2. Enter your order number in the text box
  3. Under Items to reschedule click the drop down arrow in the new date and time column
  4. Choose a new date
  5. Click complete
After you click complete the error message will display


 Altru Arts & Cultural

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