Error: Unknown error occurred during the request. This could indicate a request to an invalid endpoint or a problem with the web server configuration. When calculating total prospects in a research list.

When creating research lists in CRM users may want to elect to Calculate the total number of prospects that will populate the list before actually saving the list to make sure the correct amount of prospects are being added to the research list. When they click Calculate total prospects users may find that their database locks up and then get the error message below.

Error: Unknown error occurred during the request. This could indicate a request to an invalid endpoint or a problem with the web server configuration
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Environment

 Blackbaud CRM
 4.0
 4.0
 4.0 Hot fix 23 or SP6

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