The Givalanche direct link takes donor to an invalid page

The Givalanche direct link sent to donors in an Online Express confirmation e-mail may not direct the donor back to the Online Express donation page. After clicking the link, a donor may see a '404 error' or 'Sorry the page you are trying to view is not here.'

This issue can occur when the Online Express form is embedded on a page using a custom URL. 
To correct this, please embed the Online Express form on a page without a custom URL. 

The Givalanche URL produced is correct, but the CMS of the website where the form is embedded is overriding the Givalanche URL, which is causing the direct link to open an invalid page. 
 

Steps to Duplicate

1. Enable Givalanche on an Online Express donation page
2. A donor makes a donation and receives a confirmation email with a direct link to start Givalanche
3. Click the direct link and web browser opens an invalid page- the original Online Express donation page doesn't open
 

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.