Error: Script error - when clicking Resource Center in Raiser's Edge in Blackbaud Hosting

In The Raiser's Edge in the upper right, there is an orange Resource Center button that links to the online Raiser's Edge Resource Center on When clicking the Resource Center button from the hosted Raiser's Edge application, script errors like the following may occur:

Script Error
An error has occurred in the script on this page.
Line: 0
Char: 0
Error: Script error
Code: 0
Do you want to continue running scripts on this page? Yes/No

Clicking Yes or No does not open the Raiser's Edge Resources webpage.

We have evaluated this issue as a bug and we have determined it will not be addressed in the program in its current state.  In this case, we believe the risks and challenges outweigh the potential benefit of resolving this issue. We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers.

Alternate Solution:

  1. Click No to the script error.
  2. Click on Mail or Query or Export in left menu.
  3. Click Resource Center in top right.
  4. The Resource Center appears.


Visit the Raiser's Edge Resource Center in a web browser outside of the The Raiser's Edge.

Steps to Duplicate

  1. Log into Blackbaud Hosting and The Raiser's Edge
  2. Click on the Resource Center orange button in the upper right.
  3. Error message occurs.
  4. Click Yes or No.
  5. The Resource Center does not appear.


 Chrome;Firefox;Internet Explorer
 Raiser's Edge

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