Email receipts are not sending from Daily Sales after an order is complete

When working in Daily Sales, users may find that some email receipts are not being received by the customer.
  • Ensure that the job has been successfully sent:
  1. Click the  Administration tab
  2. Click Email Services > Email jobs
  3. Note the time that your email was sent, and check to be sure that the corresponding job went through successfully.
  • Ensure that the email address is not blacklisted: 
    1. From the Email Services screen, click on the Blacklisted Email Addresses tab
    2. Ensure that the patron's email address is not listed here.
    3. If it is, and the address is correct, expand the email address by clicking the chevron button to the left of the email address, and click Toggle blacklisted status. Follow the prompt to remove the email address from the blacklist, and try sending again. 
All other scenarios were resolved in the latest release of Altru. 

Steps to Duplicate

  1. From Daily Sales, put items in the cart, and ensure that a valid email address is entered in the Email box.
  2. If automatic receipts are not enabled, be sure to click Email receipt before clicking Complete.
  3. Patron does not receive receipt email


 Altru Arts & Cultural

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