Error: Page not found - when clicking the Register Now button in an Online Express email

Users may be directed to an invalid Online Express URL or a Error" Page not Found when clicking on the Register Now button in an Online Express generated e-mail.

Article Number: 98418

Products:

Blackbaud_Online_Express

This issue can occur when the Online Express donation or event forms are embedded on webpages with custom URLs. The Online Express link is correct. however, the website CMS is overriding the link from loading successfully. To resolve you will need to embed the Online Express forms on a page without custom URL or work with your CMS provider.

Steps to Duplicate

1. Navigate to Online Express Email Marketing and open a new or existing message
2. Select the Design email tab>Content
3. Click Event and drag to your email
4. On the 'Edit Register Button' click the 'Select a registration page to link to...' drop down and choose an event link
5. Clicking the Visit this page does not indicate an error
6. Navigate to the 'Get ready to send' tab and send a test or live e-mail
7. Click the Register Now button and you are directed to in invalid 'Page not Found' URL

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!