How do I refund an ACH transaction in the IATS portal?

An error occurred between IATS and Luminate Online, and resulted in a single transaction in Luminate Online, but two duplicate transactions in IATS. How do I refund the duplicate transaction in the IATS portal?

In order to refund an ACH transaction in IATS you will need to create a batch upload file, using the instructions provided in the attached PDF file, "How to  Refund ACH/EFT Transactions".

If the ability to refund transactions in IATS is not enabled, contact IATS support to allow for this functionality. IATS support contact information is also provided in the attached PDF file.

  How to  Refund ACH/EFT Transactions.pdf

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