When users are entering a Sponsorship via Sponsorship batch and enter the Sponsorship program and elect a child, they are then unable to enter a Finder Number as this field is grayed out.
In this scenario users should either clear the Constituent record from the batch row or enter the finder number first. If you enter a finder number it would clear out the Constituent record, so finder number is disabled to prevent accidental clearing of the Constituent.
Steps to Duplicate
Steps to duplicate:
Go To Batch Entry
Create a new Sponsorship batch using template Sponsorship batch
Find the Sponsorship program field and select a program
Search for a child or add a new one from the child search form
Find the Finder Number field and notice it is grayed out
Workaround: Enter the Finder Number before entering the Sponsorship Program and Child.