Error: the field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data in a gift batch from Online Express

The following error may occur in a Raiser's Edge gift batch after downloading transactions from Online Express. This can occur when the Online Express form allows unlimited text on a donation, event, or membership form field even though there is a character limit on the same field in Raiser's Edge. The transaction will process successfully into a gift batch and create errors when attempting to open, edit, or delete the gift batch.
We are currently evaluating this issue and will update this article when we have more information.

 

Steps to Duplicate

1. Open a Online Express donation form with a comments field
2. Enter over 255 characters in the comments field and click the Donate Now button to complete the transaction
3. Navigate to Online Express, Download Transactions and click the Process Now button to download the transaction into a Raiser's Edge gift batch
4. Navigate to Raiser's Edge, Batch and attempt to open, edit, or delete the affected Gift batch
5. Note the error-Error: The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data

Was this article helpful?