How to fix a blank CRM Help panel

In CRM, after clicking on Help (blue question mark "?" icon) on top right-hand navigation. It may be blank.
Normally, there should be help information, or a Get Started with Blackbaud CRM page in this Help Panel. If the Panel is completely blank, use this solution.
Steps to populate the Help panel:

1) Navigate to bbappfx\vroot\browser\brand\current 
2) Open the brandoptions.xml file, 
3) Paste the following code directly above the last line of it (just before /ShellOptions).
 
<HelpURL>https://www.blackbaud.com/files/support/helpfiles/crm/us/40/Content/</HelpURL>

A different help URL may function, as well. Save the file. Restart the server if necessary. This will populate the Help panel with the content of the URL.

Steps to Duplicate

1) Click the blue (?) icon on a CRM page
2) Note that the Help panel is blank

Environment

 Blackbaud CRM
 4.0
 4.0
 4.0
 4.0.163.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.