Bounces are not showing for Online Express email send

When sending emails through Online Express, when an email is bounced, whether hard bounced or soft bounced, it should show the number of bounces in the Email Performance window. Users are reporting that there are no bounces showing when sending emails. 
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Environment

 Blackbaud Online Express
 Yes

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