When attempting to edit a Revenue Amount to $0 that has a Benefit associated with it, the error below is received and the Benefit is unable to be edited as the Benefit button is greyed out on the Revenue tab in the Revenue Update Batch:
Error Received: The total value of the benefits cannot exceed the revenue amount
We’re currently evaluating this issue for a fix in a future release.
Steps to Duplicate
Go to Revenue > Batch Entry and create a Revenue Update Batch
Add the Payment record that has a Benefit associated with it
Set Amount field to $0, then press the Tab key
Click Yes on reset recognition credits based on new amount
Update the Projected Totals
Validate the batch
Note the error received: The total value of the benefits cannot exceed the revenue amount.
Go to the Revenue tab and note that you are unable to click on the Benefits button as it is greyed out