Are other cross-references appearing or not?
- If no cross-references are appearing to select (e.g. Fund, Appeal, Campaign), you may need to troubleshoot the overall RELO connection.
If other cross-references are appearing, but not this particular one for the event:
- Did you set up your Raiser's Edge event fairly recently? New cross-reference objects may need up to a half hour to sync down to Luminate.
- Does your event have an end date in Raiser's Edge? The event in Raiser's Edge must have a defined end date in Raiser's Edge in order to sync to Luminate.
- Does the integration user have group rights? The integration user needs group rights in order for event cross-references to sync.