Contact Support and reference this article to have Support assist you with clearing these errors. An explanation of the errors are below.

Link Mismatch
This error is found in Queue Problem Management under the Contacts: CRM > Online queue. The record in Luminate Online has different subdomain revision IDs than its corresponding record in LCRM. To resolve the error, the subdomain revision IDs must be brought back into sync. The error log message will look similar to this:

Type: MSG_FATAL_ERROR
Date: Jan 27, 2016 8:42:01 AM
Summary: Link Mismatch
Detail:

These records are linked incorrectly and data cannot sync com.blackbaud.integration.constituent.subdomain.ConsUniversalSubdomainFilterResults@d957981[   BiographicalRevision ==> IGNORE_STALE   AddressRevision ==> IGNORE_STALE   EmailRevision ==> IGNORE_STALE   PhoneRevision ==> REJECT_CORRUPT   ActivityRevision ==> REJECT_CORRUPT   SpouseRevision ==> REJECT_CORRUPT   EmployerRevision ==> IGNORE_STALE   MembershipRevision ==> IGNORE_STALE   NotCategorized ==> REJECT_CORRUPT ]


Must provide an existing Contact for this action
This error is found in QPM under the Contacts: CRM >Online queue. This error means the record in LO has different IDs from LCRM, and the LO sync data must be cleared out to allow it to sync correctly with LCRM again.

Type: MSG_FATAL_ERROR
Date: Jun 28, 2018 9:09:04 AM
Summary: Must provide an existing Contact for this action
Detail:
cv.UniversalDeserializeException : Must provide an existing Contact for this action


IllegalArgumentException
This error is found in Queue Problem Management under the Contacts: CRM > Online. This error means the revision_id doesn't equal the sum of all sub revision_id's (excluding the external_revision_id).

Type: MSG_FATAL_ERROR
Date: Mar 26, 2019 7:30:42 AM
Summary: IllegalArgumentException
Detail:

sub-domain revision cannot exceed the master revision


Mismatched Record Versions
This error is found in Queue Problem Management under the Contacts: Online > CRM queue. This error happens when subdomain revisions IDs have gotten out of sync, and must be adjusted accordingly to allow the record to sync. The error log message will look similar to this:

Type: MSG_FATAL_ERROR
Date: Mar 25, 2019 10:02:30 AM
Summary: Mismatched Record Versions
Detail:

Activity:  This section (or a newer version) has already been processed
Address:  This section (or a newer version) has already been processed
Biographical:  This section (or a newer version) has already been processed
Email:  This section (or a newer version) has already been processed
Employer:  This section (or a newer version) has already been processed
Membership:  This section (or a newer version) has already been processed
Phone:  This section (or a newer version) has already been processed
Other:  CRM revision in message is greater than actual CRM revision for this section

LCRM Record Last Modified By:  sysupdate@jdrf.org(005U0000003BpiXIAS)
LCRM Record Last Modified Date:  2018-08-01 01:02:13


RevisionGreaterThanAuthority
This error is found in Queue Problem Management under the Contacts: Online > CRM queue. This error is received when the receiving version of record is greater than authoritative version happens when a message is being sent from the Online system to CRM and the Online message has a Revision ID that is greater than the Revision ID in LCRM. To resolve the error the Revision ID must be brought back into sync.The error log message will look similar to this:

Type: MSG_FATA_ERROR
Date:  Jul 28, 2014 10:43:49 AM
Summary:  RevisionGreaterThanAuthority
Detail:  Received version of record is greater than authoritative version


Message Rejected
This error is found in Queue Problem Management under the Contacts: CRM > Online queue. The record in Luminate Online has different subdomain revision IDs than its corresponding record in LCRM. To resolve the error, the subdomain revision IDs must be brought back into sync. The error log message will look similar to this:

Type: MSG_FATAL_ERROR
Date: Jul 28, 2014 10:43:49 AM
Summary: Message rejected
Detail:
LocalId version conflicts with actual value com.blackbaud.integration.constituent.subdomain.ConsUniversalSubdomainFilterResults@3e515f12[ BiographicalRevision ==> REJECT_CORRUPT AddressRevision ==> REJECT_CORRUPT EmailRevision ==> REJECT_CORRUPT PhoneRevision ==> REJECT_CORRUPT ActivityRevision ==> REJECT_CORRUPT SpouseRevision ==> REJECT_CORRUPT EmployerRevision ==> REJECT_CORRUPT MembershipRevision ==> REJECT_CORRUPT NotCategorized ==> REJECT_CORRUPT ]