With the card reader plugged into your smart phone or tablet and currently on the screen to 'Swipe or enter card':

1. Reduce the volume settings on the smart phone or tablet so it is not on full

2. Swipe a card through the MobilePay card swipe reader ensuring the magnetic stripe is facing the large side of the reader

If the error persists or if the card information does not populate please contact Blackbaud Merchant Services support.