I'm getting an AJAX error message retrieving IGAM Applications

When retrieving IGAM applications in GIFTSOnline, clients may receive an error message: AJAX Error occured: Invalid web service call, missing value for parameter: 'username'.
This error appears to be caused by browsers not being able to download the latest temporary files used after the GIFTSOnline 6.0 Upgrade. Following these steps will remove any cached copies of older file version, forcing the new, update files to be used.
 
 
In Internet Explorer: 
1. Tools menu > Delete browsing history... (if you don't see the menu bar, press Alt to have it show up). OR Press Ctrl+Shift+Del 
2. Ensure "Temporary Internet files" and "Cookies" are checked, and Uncheck "Preserve Favorites website data" if GIFTS Online is a favorite/bookmark 
3. Delete > Yes 
4. Restart Internet Explorer and try again

In Firefox: 
1. Firefox Menu > History > Clear Recent History... OR Ctrl+Shift+Del 
2. "Time range to clear:" = Everything 
3. Ensure "Cookies," "Cache," and "Active Logins" are checked 
4. Click "Clear Now" button 
5. Restart Firefox and try again


 

Environment

 Firefox;Internet Explorer

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