When performing install steps for Online Express on a workstation, all of the files do not install properly resulting in Online Express not being present on the left side toolbar after logging in with Supervisor rights on the affected workstation.
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Steps to Duplicate
1. Access the following link to start the Online Express install process https://bbox.blackbaudhosting.com/webforms/service/bbox-plugin 2. Click the button for Install Online Express for The Raiser's Edge 3. Click Run when the security warning box appears. 4. Wait a few minutes for the installer to download the Online Express plug-in 5. Once it is complete login to Raiser's Edge as the Supervisor or with supervisor rights and see that Online Express is not present on the left side toolbar.